Services

The Utility Billing Division maintains accounts for approximately 11,000 customers that include the following city services:

• Water
• Wastewater
• Recycling and Refuse
• Sanitation (yard waste)
• Stormwater

Customers are billed on a monthly basis for these services with the bills being due the last business day of the month. View current utility rates.

No Water Service

If you have no water service, check your front door for instructions regarding restoration of service. If there is no informational card at your front door, please call the Utility office at (937) 645-7350, option 1, during regular business hours. For after hours, please call the Water Plant at (937) 645-7384.

Payment Options

Utility bills can be paid by cash, check, money order, or credit card (Visa, MasterCard, Discover or American Express). Payments can be made by:

• Mailing the payment
• Stopping by the utility office
• Utilizing the Online Bill Pay tool
• Calling the utility office and making a credit card payment (can not do check by phone)
• Placing a payment in the night drop box that is located inside the City Hall entrance and to the right. (Do not place cash in the night drop).
• Placing a payment in the drive-up night drop box located at the back of City Hall along the ally. Enter alley from W. Sixth Street. (Do not place cash in the drive-up night drop)

The city also offers the opportunity for customers to have their bill debited from their bank account. To set this up, the customer will need to fill out the Application for Automatic Withdrawal.

Deposit Requirement for Tenants

Customers who are tenants at a service location are required to pay a utility deposit of $150.00, payable by cash, money order or credit card. Personal checks are not accepted for the deposit. Along with the deposit, a Contract for Utility Services is required that has been filled out and signed by both the landlord and all residents that are on the lease. Once the contract and the deposit have been received by our office, services are able to be put in the tenants name.

Mobile Home Park Vacant Lot Reporting

Prior to the first day of each month, the mobile home park manager or designee shall file a report of the number of vacant lots in the park. A vacant lot is one on which there is no home, trailer or structure. The filing of an erroneous report or the failure to timely file a report will result in a fee of $200.00, which will be assessed on the utility account of the mobile home park.

Additional Information

Please contact the Utility Billing office if you suspect a problem with your water meter or your utility service. City staff is available to investigate your concern and will advise you of the findings and resolutions.