News Flash

Marysville News

Posted on: April 2, 2019

New Utility Billing System

Photo of Utility Bills written on a notebook

The City of Marysville Utility Billing Office transitioned to a new billing system. Beginning with the April Utility Bills, customers will notice a new design which includes a new account number/customer number, usage history and updated resource information. Along with the new bill design, there is a new online customer portal. The new Customer Self Service portal includes real-time account balances, usage and account history, and bill pay. To access the online portal, customers will need to register with their new "Account Number - Customer Number" listed in the top right-hand corner of the new bill.

Thank you in advance for your patience with this new billing system. The City of Marysville strives to provide exceptional customer service and communication. All customer inquiries and concerns are very important to us and will be addressed as soon as possible. 

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