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Utilities

Show All Answers

1. I purchased a home in the Marysville area, how do I get utilities established in my name?

Contact the Utility Billing office at (937) 645-7350 Option 1 or email utilities@marysvilleohio.org with the following information: Name(s) on the deed, property address, billing address, phone number, email address, date for services to start, and number of individuals living on the property.

2. I signed a rental agreement in the Marysville area, how do I establish utilities in my name?

Deposits are required for any tenant occupied residential properties. A Contract for City Utility Services must be completed and signed by both the property owner and all residents on the lease. A $150.00 deposit is required to be paid by cash, money order or credit card before services will be initiated. Personal and business checks will not be accepted as payment of a deposit.

3. I'm moving, how do I end utility services?

Contact the Utility Billing office at (937) 645-7350 Option 1 or email utilities@marysvilleohio.org with the following information: Utility account number (or property address), name on the utility account, date to end services, and forwarding address for final billing.

4. What services are included on my utility bill?

City of Marysville residents typically receive bills that include water, sewer, refuse, yard waste, and stormwater services. Tenants are not charged for stormwater service, but will receive bills for all other services. County residents are charged for water and sewer services if tapped into City water/sewer lines.

5. When is my utility bill due?

Utility bills are due on the last business day of every month.

6. What happens if I can't pay my bill by the due date?

Payments that are not received by the due date are assessed a 5% late payment fee. Additionally, a delinquent notice will be issued with a delinquent due date noted. Any bills not paid by the delinquent due date are subject to the disconnection of services.

7. Do you offer automatic bill payment?

Yes, we offer automatic bill payments via ACH withdrawals from a checking or savings account. Please complete the Application for Automatic Withdrawal from and return to the Utility Billing Office along with a voided check or letter from your financial institution with the bank's ABA routing number and confirmation of your account number. The first month will be a test month and if successful the following months will be automatically deducted.

8. Can I receive my bill electronically?

Monthly bills can be received by email, paper, or both. Emailed bills can be requested through the online bill payment portal, by contacting the Utility Billing office at (937) 645-7350 Option 1, or by an email request to utilities@marysvilleohio.org. 

9. Do you provide discounts for outdoor watering of grass and plants?

We offer a credit for sewer usage for any water used outdoors if your home does not have a secondary meter. The credit is based on our average sewer usage per month or for new homeowners a credit is granted based on the number of residents living in the home. A credit will be issued for a maximum of 3 consecutive months of outdoor water usage. An Outdoor Watering Application must be completed and submitted to the Utility Billing Office (209 S. Main St.) to receive the credit.

10. What is the cost for refuse collection?

Refuse collection is contracted with a third-party vendor. Fees for refuse collection are determined by the City's contract with the external vendor. For details regarding refuse collection, visit the Refuse Collection and Recycling page.

11. Do you offer any discounts for senior citizens?

There are no senior discounts for water, sewer, yard waste or stormwater charges; however, there is a discount offered on refuse collection for seniors over the age of 65 who complete an Application for Senior Discount and provide proof of age.

12. How do I pay my bill online?

Visit the Bill Pay page. Instructions are provided on how to set up a user profile. The first step is to establish a username and password and then link your utility account to your newly created profile. Your utility account number and customer ID (necessary to create a profile) are shown at the top of your monthly utility billing statement.

13. Why did I receive a bill when I haven't used any water?

There is a minimum billing amount for water and sewer services. Minimum bills will be issued for water and sewer services regardless of usage. Stormwater charges will continue to be charged monthly.

14. Who do I call to have my water turned off for plumbing repairs?

Contact the Utility Billing office at (937) 645-7350 Option 1 to schedule a shut off for repairs. 24 hour notice is required for a shut off for repairs unless it is an emergency situation. If the water is off for less than 72 hours, there will be no fee charged for this service.

15. My water was shut off due to delinquency, how do I get it turned back on?

Please call the Utilities office at (937) 645-7350 Option 1 Monday through Friday between the hours of 8:00 am and 5:00 pm. There is a $25.00 reconnection fee charged to reconnect services that have been shut off. Water service can be restored to a property once the delinquent balance and reconnection fee has been paid in full with guaranteed funds (example: cash, money order, etc.). No personal or business checks.

16. What part of the water line is my responsibility?

The City is responsible for all water lines from the street up to the curb stop located in front of each property. Water lines from the curb stop to a residence or commercial building are the responsibility of the property owner.

17. Who do I call in an emergency to have my water turned off?

Monday through Friday between 8:00 am and 5:00 pm, please call (937) 645-7350 Option 1. After regular business hours and holidays, please call (937) 645-7384. The Division of Water has personnel on call at all times to respond to emergency situations.

18. I have a question about my water bill, who do I call?

The Utility Department's Customer Service area is open Monday through Friday from 8:00 am to 5:00 pm to answer any billing questions. You may contact us in person at 209 S. Main St., by phone at (937) 645-7350 Option 1, or via email at utilities@marysvilleohio.org.

19. I didn't receive my utility bill this month, can I get a copy?

Copies of bills are available through the online portal with an established user account. If you do not have access to the portal, please call (937) 645-7350 Option 1 to request a copy of your bill.

20. I can't afford to pay my bill this month, do you offer payment plans?

We do not offer payment plans. If you are having trouble paying your utility bill, there are community resources available for assistance at the following organizations:

• Bridges/Community Action (937) 642-4986
• The Hope Center (937) 303-4209
• Salvation Army (937) 738-7618
• Union County Veterans Services (937) 642-7956

21. When is my trash pickup day?

Marysville is divided into regions for weekly refuse pickups. Please refer to our interactive map to determine the day of the week for your regular pickup.

22. How can I get a secondary meter?

The City of Marysville offers secondary meters to customers who want to have their outside water usage (watering lawns and gardens, washing vehicles, etc.) monitored for the sole purpose of receiving a sewer credit for that usage. To request a secondary meter, please follow the procedures listed below.

Customers wishing to have a secondary meter installed will need to complete the Application for Secondary Meter for Outside Usage form and drop it off at the Utility Billing office, 209 S. Main St. The application will be reviewed and upon approval, the customer will need to purchase a meter from the City at the current cost. Payment must be made to the City before the meter will be issued.

Once the payment is received, the City will schedule an appointment with the customer/plumber to have the meter installed. All material must meet the City of Marysville Standard Specifications.

Once installed, the secondary meter will be added to the customer's account. This will keep track of the outside water usage.

Anyone caught tampering with this meter or making any attempts to utilize this meter or its appurtenances in any way that it was not intended, is subject to the loss of privileges of the secondary meter and penalties.

23. What is the stormwater fee showing on my bill?

A stormwater drainage fee is collected on every developed lot or parcel of land located within the City and is used to repair and maintain the City's stormwater system. Fees are based on Equivalent Runoff Units (ERUs) for impenetrable areas on the property. Each residential lot/parcel is charged one (1) ERU per month for stormwater service. Commercial and industrial properties have the ERU amount calculated based on the square footage of impervious space on the lot/parcel.

24. Why am I being charged for yard waste when I don't have a yard?

The fee that is designated as yard waste on your bill is a sanitation fee which is used to offset the City's cost of collecting yard waste, brush, and fall leaf cleanup. Additionally, the fee is utilized to maintain the City's surroundings including street sweeping and the servicing of the equipment performing these tasks.

• Yard Waste, Brush, and Leaf Collection

25. How can I find out if I have a water leak in my home?

Even the smallest leak in your water system can cause the loss of thousands of gallons of water each month. The faster you can identify the source of a leak, the faster it can be fixed.

• Detecting Water Leaks in Your Home