FAQs • Marysville, OH • CivicEngage

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Accounting & Auditing

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1. What is the City’s Tax Identification Number?: The City's Tax Identification Number is 31-6400719.

2. What is the City’s Fiscal Year?: The City's Fiscal Year matches the calendar year (i.e. January 1st through December 31st).

3. What is the City’s bond rating and who determines this rating?: The City’s current bond rating is Aa3. This bond rating was recently reviewed by our bonding company, Moody’s.

4. Where is your office located?: Our offices are located in City Hall at 209 S. Main Street.

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Administration

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1. How do I contact a city department?: Visit the Staff Directory to find all department and staff contact information.

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Cemetery

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1. Where can I plant flowers around a grave?: Flowers may be planted the full length of the headstone and up to 12 inches in front of monument only. No planting is allowed on the sides or back of the monument. Cemetery personnel are not responsible for plant maintenance at graves. If flower beds become unsightly, they may be removed by city staff.

2. How do I contact someone if I have questions, comments, or suggestions for improvements?: You may contact the City of Marysville at (937) 645-7349 or inquire by mail to: City of Marysville 209 S. Main St. Marysville, OH 43040

3. Can I let someone else use a grave space that I own?: Yes, a “Consent to Use” form must be filled out, notarized and returned to the Public Service Center office to facilitate this request. It is our recommendation to keep a copy for your records. This form is available by mail or at the City of Marysville, 209 S. Main St. Please contact us at (937) 645-7349.

4. Can I make payments on the lots I want to purchase?: Yes, installments for lot purchases are permitted. An installment contract is signed stating the conditions of the purchase agreement. After an initial down payment, monthly installments are made until paid in full. There is no extra fee or interest charged for this service. See details under the Cemetery Rates of the City Code.

5. Can I use remaining grave spaces on a lot owned by my mother, who is now deceased?: Only the owner of the lot can determine who can use them. If the owner is deceased, ownership (according to law) must first be determined before the lot can be used. A “Consent to Use” form is required if not being used by legal owner. Please contact us at (937) 645-7349 for more information.

6. When I am ready to buy a monument, how do I get a foundation poured for it?: When you decide on your monument, that company will contact our office to order your foundation to be poured. This will provide us with the precise size of the foundation necessary. Typically, foundations are poured in April and October (weather permitting) with deadlines for orders being April 1st and September 15th.

7. Can I plant a tree or shrub on a gravesite?: No trees or shrubs shall be planted on gravesites due to the tree roots, which can be potentially damaging to the graves. Likewise, future interments can cause damage to the trees. All current tree locations have been carefully selected within Oakdale Cemetery.

8. How can I sell my unused grave spaces?: An individual wishing to sell unused spaces may do so by classified ads, word of mouth, or other means allowable by law. The seller must then notify the cemetery office of the sale and provide the name, address, and phone number of the buyer, the lot number and the effective date of the sale. The City will also buy back unused lots at original purchase price less a $20 administrative fee.

9. What determines “resident” in purchasing grave spaces?: "Resident” simply means that you reside within the corporation limits of Marysville at the time of purchase. “Non-resident” rates apply to those outside the corporation limits. Proof of residency will be required to qualify for the reduced rate.

10. Why do I pay more for a lot if I don’t live in the city limits of Marysville?: Residents of Marysville pay city income tax which is used in part for cemetery operations.

11. My parents both want to be cremated. Can the cremains be buried on the same lot?

A single grave space may contain:

One full-sized vault
One, two or three cremains vaults
One full-sized vault and one or two cremains
One infant vault and one or two cremains

12. Can I place artificial flowers on a grave?: Yes, artificial flowers are welcome when placed within the same boundaries as live flowers. Severely weathered or out-of-season items will be removed by city staff and can be claimed at the cemetery office within four (4) months of removal.

13. Who sets the cemetery rates and rules?: Rules and regulations, including current rates, are determined by the Marysville City Council and adopted as City Code.

14. Why can’t I plant whatever I want on a gravesite since I bought it?: It is for the benefit and protection of all lot owners to enact and enforce certain rules and regulations and to exercise reasonable control over individual lots. In order to maintain uniformity throughout the cemetery, it is necessary to establish and enforce certain rules and regulations.

15. How is the City involved with the Our Lady of Lourdes Catholic Cemetery?

The City of Marysville provides for the opening and closing of gravesites, the installment of foundations, interments, and disinterment services for Our Lady of Lourdes Catholic Cemetery with the following conditions:

Orders for interments, disinterments, and foundations will follow the same regulations as for Oakdale Cemetery.
The City shall not provide any services on Sunday or holidays.
The City shall be paid the fees as charged by Oakdale Cemetery for any service performed.
Our Lady of Lourdes Catholic Cemetery shall be responsible for the collection and payment of all fees owed to the City.

All inquiries regarding graves at Our Lady of Lourdes Catholic Cemetery should be made through the Church Office at (937) 644-6020.

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Code Enforcement

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1. Where can I post my yard sale sign?: Private, residential property with permission from the property owner.

2. What will Code Enforcement do if I refuse to comply with the City's Municipal Code?: Code Enforcement attempts to solicit voluntary compliance with the property maintenance, health & safety, and other quality of life violations that come to our attention. Failure to gain compliance within a reasonable period of time may result in criminal prosecution of civil abatement.

3. Where can I park my boat, camper or RV at my residence?: In residential districts, boats, travel trailers, or recreational vehicles with current license plates may be stored in the rear yard or side yard, behind the front setback line. They may be parked in the front yard only for loading or unloading purposes, and for a period not to exceed 48 hours in a 30 day period. They may not block any public sidewalk.

4. Can I get an extension on the deadline listed in my notice of violation?: Yes. The City understands that some repairs require substantial time and energy. Extensions are granted on a case-by-case basis when the property owner has shown good faith in attempting to comply with City Codes.

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Engineering

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1. Who puts the flags and paint within the public right-of-way and what do they mean?: State law requires anybody excavating to call Ohio Utility Protection Services at (800) 362-2764 or 811 for underground utility locations. If the markings are in the street, you can contact the Engineering Department at (937) 645-7350 to obtain more information about the work being performed.

2. Where is the Engineering Department located?: The Engineering Department (including the Planning and Zoning Division) is located at City Hall, 209 S. Main Street, Marysville, Ohio 43040

3. I need to dig in my yard. How do I get my utilities marked?: State law requires anybody excavating to call Ohio Utility Protection Services (OUPS) at 1-800-362-2764 or 811 for underground utility locations. Within 48 hours, OUPS will locate all underground utilities near the proposed work site to ensure you avoid them.

4. How do I report a traffic signal or traffic sign problem?: Traffic signals and traffic signs are handled by our Public Service Center. If there is an issue with a traffic signal that is out or not working properly or a sign that is damaged, please call the (937) 645-7350. For traffic signal issues on weekends and/or holidays, call the Police Department at (937) 645-7300.

5. How do I report a stopped up storm drain?: Public storm sewer issues are handled by the Stormwater Division. Please call (937) 645-7350 between 8:00 am - 5:00 pm, Monday through Friday to notify our staff and begin the process of evaluating the issue.

6. How do I find out which streets are scheduled for repaving?: The public “Street Resurfacing Program” is handled jointly by our Streets Division and Engineering Department. Please call (937) 645-7350 between 8:00 am - 5:00 pm, Monday through Friday to obtain more information regarding the future repaving schedule.

7. What is the right-of-way on my street?: Public Right-of-Way is dedicated to the City for the construction and maintenance of the public streets and utilities. Right-of-way is dedicated on subdivision plats and is held in trust for the community. The boundary of right-of-way extends beyond the edge of street pavement. There is no standard right-of-way width for every road, but is generally one (1) foot behind the sidewalk. Due to this wide range, it is important to find out the exact right-of-way distance before any work work near a public roadway. To determine the width and extent of the right-of-way near your property, please contact the Engineering Division at (937) 645-7350.

8. Do I need a permit to replace my driveway/sidewalk?: If you are replacing any portion of your driveway or public sidewalk that is located within the City right-of-way, you are required to obtain a permit. The person performing this work must be registered with the City of Marysville as a contractor. Driveways are required to be at least three (3) feet from the side property line and sidewalks one (1) foot inside the right-of-way. Permit applications are available online or by contacting the Zoning Inspector at (937) 645-7350.

9. Who can help me find my property lines so I can build a fence?: Residents should locate their property lines (delineated via property monuments at all property corners) prior to installing fences to avoid encroachments onto adjacent properties. The City cannot locate property corner monuments on private property but can provide any information currently on file for your property. If no pins are present, residents are encouraged to hire a licensed land surveyor to complete land surveys or locate property corners.

10. What is the flood elevation in my neighborhood?: Regulated flood elevations are established by mapping from the Federal Emergency Management Agency (FEMA). Copies of the FEMA Flood Maps are available from the Engineering Division. Please contact the Engineering Department at (937) 645-7350 to obtain this information.

11. Where can I drain my swimming pool?: The City allows residents to drain pools into the storm sewer system if the pool water does not contain excessive chemicals that can damage downstream lakes and rivers. Water chemicals should be balanced (with the chlorine content below 1ppm) before draining into the storm sewer system. The flow of water should be controlled to prevent damage or flooding to nearby properties.

12. Where can I get a copy of property plats or easements for my property?: Property plats, deeds and easements are recorded with Union County Recorder’s Office. You may consult their website to potentially find the information you are looking for.

13. Who do I contact regarding sight distance (i.e. roadway visibility) issues?: A sight distance issue occurs when a visual obstruction (i.e. tree, sign, hill, etc.) is located at or near a street intersection. To report a sight distance issue, please contact the Engineering Department at (937) 645-7350.

14. How do I apply for a right-of-way permit?: Private utility companies installing new utilities or maintaining existing utilities within the public right-of-way need to apply for a Right-of-Way Permit. A scaled drawing showing the locations of facilities and proposed improvement must be submitted with the application. The drawings must show dimensions to adjacent landmarks such as the road edge or right-of-way. Please contact the Engineering Department for more information regarding this topic at (937) 645-7350.

15. How do I get benchmarks?: For a list of survey benchmarks, please contact the Union County Engineer at (937) 645-3018.

16. What can be done to alleviate drainage problems caused by my neighbor’s downspouts?: Sump pump discharge and drainage should drain either into the roadway curb and gutter or directly into the storm sewer. The City has instituted a Stormwater Lateral Program which provides existing properties with a location for direct connection to the storm sewer. Note: Sump pumps and storm water may not be connected to the sanitary sewer system.

17. What can be done to fix troublesome areas that flood regularly?: First, check to see if the adjacent inlet (i.e. catch basin, curb inlet, culvert, etc.) is blocked. If you are unable to clear the debris, please contact the Stormwater Division at (937) 645-7350. If there is a larger problem, please contact the Engineering Department at (937) 645-7350 to better determine the cause of this issue.

18. How do I have street signs removed, replaced or installed on my street?: To request a new traffic control sign or changes to traffic control signs, residents must send a written request to the City Engineer describing the requested signage and actions. The Engineering Department will then analyze the situation and determine the next step.

19. Can I place materials or equipment in the public right-of-way during a construction project?: A Right-of-Way Permit must be obtained to store materials (for landscaping projects or other similar work) within the public right-of-way. These materials stored on or near the street may create safety hazards and are subject to removal by the City.

20. Where can I get utility as-built/record plans?: Utility as-built/record plans are "maps" that provide the horizontal and vertical location of underground utilities, roadway, lots, etc. These plans are available at the Engineering Department by calling (937) 645-7350.

21. Who can I talk to regarding drainage issues?: Residents should contact the Stormwater Division at (937) 645-7350 regarding drainage issues within public property, private property, streets, parks or water bodies.

22. Who can help correct an erosion problem on a project site?: The City Engineering Department monitors erosion control practices on construction sites and other areas within the community. Residents should report erosion problems to the Engineering Department at (937) 645-7350.

23. How do I determine if sewer or water connection charges are due?: Sewer and water connection charges apply to new structures constructed on vacant property that connect to the public utility system. Connection charges are also applied to existing homes that are converted from a private well or septic system onto the City Utility system.

Please contact the Engineering Department via email or at (937) 645-7350 to determine the exact amount for connection to the public utility system.

24. What will my roadway look like after the street reconstruction project?: All areas disturbed by construction related activities will be restored to a condition better than or equal to the pre-construction condition.

25. My street is going to be reconstructed...will I be able to get into my driveway during construction?: Typically, you will be able to access your property after 7:00 pm each weekday and during weekends. During the workday, you may not be able to drive into your driveway while the contractor is performing work directly in front of your house. If you have special needs, please contact the Engineering Department at (937) 645-7350.

26. How do I report a pothole in the street?: You may report any roadway condition concerns by calling (937) 645-7350, Monday through Friday, 8:00 am to 5:00 pm. or email.

27. Does my project require an engineering inspection?: If your project requires connection to the public utility system (i.e. storm, water, wastewater, etc.) or within the public right-of-way (i.e. sidewalk), then a City inspection is required.

28. Does the City have their own specifications?: Please refer to the Resources portion of the website for all applicable design standards and specifications.

29. When will my street be reconstructed?: The City has developed a Capital Improvement Program (CIP) to guide the systematic replacement of streets and utility improvements within the community based on life span and condition. The pace at which the City can complete these projects is based on the amount of available funding. Contact the Engineering Division at (937) 645-7350 to discuss the current schedule for these projects in your neighborhood.

30. Who do I contact to report a traffic light that does not change /or is not working?: Traffic light maintenance is handled by the City of Marysville’s street department. You can report issues with traffic lights by email or by calling (937) 645-7350. If the outage is creating a safety issue and it is not regular business hours or on a weekend, please call the Police Department at (937) 645-7300.

31. Who is responsible for repairs to the public sidewalk?: Sidewalks adjacent to private property and/or along a public street in Marysville are the responsibility of the property owner. Cities throughout Ohio may handle sidewalk maintenance differently.

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Fire

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1. How many smoke detectors do I need and where should I put them?: Smoke detectors should be placed on every level of your home and in sleeping areas. If you have specific questions about your home, we are happy to come out and provide information regarding the installation of smoke detectors in your home. For more information, contact (937) 642-2065.

2. What can I burn? Where can I burn?: For answers to your open burning questions view Ohio's open burning laws.

3. Why did I get a bill for a squad run to my house?: The City of Marysville charges a fee for service for all patients transported by Marysville Division of Fire. The city utilizes Change Health Care for billing, which can be contacted by calling (866) 631-4551.

4. Can I have a cooking or camp fire in my back yard?: Yes, but only if you adhere to the guidelines of the Ohio EPA open burning regulations. The wood stack can be no larger than two (2) feet high by three (3) feet wide and you can only use clean, seasoned firewood or its equivalent.

5. Where can I take a first aid / CPR class?: First aid / CPR classes are available through the Union County Chapter of the American Red Cross. For more information, contact (937) 642-6651.

6. Can we schedule a tour of the fire station?: Yes, please contact the station by email or by phone at (937) 642-2065 to schedule a tour of our facilities.

7. Does the Fire Department check car seats?: The Marysville Division of Fire does not check child car seats. However, this service is available through the Union County Health Department located at 940 London Avenue.

8. Can I get my blood pressure taken by the Fire Department?: Yes, please stop by the Fire Station at 209 South Main Street for blood pressure readings.

9. Should I have a carbon monoxide detector in my home?: Yes, carbon monoxide is an odorless, tasteless, invisible gas that can cause significant illness and potentially death. Gas hot water heaters, furnaces, stoves, and vehicles emit carbon monoxide when not properly maintained and ventilated. Only a carbon monoxide detector can warn you of dangerous levels that could debilitate you and your family.

10. Where can I get my fire extinguisher refilled?: Unfortunately, the Marysville Division of Fire is unable to refill your fire extinguisher. Please check the Yellow Pages or perform a web search for a company that specializes in servicing fire extinguisher.

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Fire Prevention

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1. How many smoke detectors do I need and where should I put them?: Smoke detectors should be placed on every level of your home and in sleeping areas. If you have specific questions about your home, we are happy to come out and provide information regarding the installation of smoke detectors in your home. For more information, contact (937) 642-2065.

2. Should I have a carbon monoxide detector in my home?: Yes, carbon monoxide is an odorless, tasteless, invisible gas that can cause significant illness and potentially death. Gas hot water heaters, furnaces, stoves, and vehicles emit carbon monoxide when not properly maintained and ventilated. Only a carbon monoxide detector can warn you of dangerous levels that could debilitate you and your family.

3. What can I burn? Where can I burn?: For answers to your open burning questions view Ohio's open burning laws.

4. Can I have a cooking or camp fire in my back yard?: Yes, but only if you adhere to the guidelines of the Ohio EPA open burning regulations. The wood stack can be no larger than two (2) feet high by three (3) feet wide and you can only use clean, seasoned firewood or its equivalent.

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Income Tax

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1. What is the City of Marysville Income Tax rate and what type of income is taxable?: As of July 1, 2010, the income tax rate is one and one half percent (1.5%). Generally, gross income (including income which is deferred for State and Federal purposes) and business net profits are taxable at the local level. A list of taxable items is available on our return instructions.

2. Can I forward my form to the Income Tax Division online?: Yes, visit our Online Tax Tool and use your account number to file online. Partial year residents are not eligible for this service.

3. I reside in Marysville, my wages are my only taxable income and my employer is withholding my Marysville tax liability properly. Do I need to file a Marysville tax return?: Yes, the City of Marysville has mandatory filing for all persons age 18 and over, who are residents, or who do business within Marysville to file an annual income tax return.

4. If I work outside Marysville, does the City receive any local income tax from me?: The City only receives income tax from you if your employer does a “Courtesy Withholding” for the City of Marysville.

5. I am a Marysville resident and work in an area with no municipal tax. How often must I file with Marysville?: You must file an annual tax return by April 15th of each year. As part of your annual tax return, a declaration of estimate may be required, when your tax liability to the City of Marysville exceeds two hundred dollars ($200.00). The first estimate should be paid with the annual tax return. Subsequent payments are due June 15th, September 15th, and December 15th of the current year. If no estimate payments are made, then a 10% penalty will be assessed at the time of filing, on the amount of tax due. Beginning with tax year 2016 and moving forward, the penalty will be increased to 15% per ORC 718. Interest may also apply.

6. Is it possible to amend my estimate during the year?: Yes. On the reminder notices sent for the second, third and fourth quarters, you may cross out the current declaration and write in the amended amount and pay the amended amount.

7. Is there an age limit for individuals subject to Marysville Income Tax?: Yes, all individuals who are under eighteen years old are exempt from City of Marysville Income Tax and are eligible for a refund of Marysville tax if it was withheld in error (if the amount is greater than $5.01. Beginning in tax year 2016 and moving forward, it will be $10.01). There is no upper age limit.

8. If I lived in Marysville for a portion of the year or turned eighteen during the year, do I still need to file?: Yes, but you will only be responsible to pay taxes on income earned during the time you either lived in Marysville or were over the age of eighteen. Copies of paystubs before and after move in/out or turning 18 is helpful.

9. I am retired, my only income is from Social Security, company pension, interest and/or dividends...am I required to file a City of Marysville Income Tax Return?: No. However, you must file a Declaration of Exemption (Form DOE) providing the city with the proper reasoning for exemption status to remove you from our active filing list.

10. Can I receive assistance in preparing my city of Marysville Tax Return?: Yes. The Income Tax Division personnel can assist you either by mail or in person. The Income Tax office is open Monday through Friday; 8:00 am - 5:00 pm. Please call 937-645-7350, or visit the Income Tax Office (209 S. Main St.). Please bring with you a copy of all your Federal Form W-2's and 1099’s for wages and a copy of your Federal Income Tax Return to help us assist you in preparing your Marysville Income Tax Return.

11. When can I expect my Income Tax Refund from the City?: The City has 90 days from the date your taxes were due or the date your completed refund request is received to review your request, whichever is later. If your return is complete and approved, a refund check will be mailed to you. A refund request is not considered received unless it is complete and all the required information has been provided.

12. How do I determine where my local tax is owed?: In Ohio, you have an income tax obligation to both your employment city and your resident city. Your employer is required by law to withhold only your work place city tax. You may request your employer to withhold your resident city tax, but they are not required to do so.

13. I am over eighteen, but currently attend college. Do I need to file a Marysville tax return?: Yes, if Marysville is your permanent residence, even if you do not live there full time. Permanent residence is established by where you maintain your driver’s license, voter registration and file your federal and state tax returns, etc.

14. My spouse and I file separately at the federal/state levels. Do I have to file the same for municipal purposes?: No, a husband and wife may elect to file separate or joint city returns regardless of their federal or state filing status. However, there is no advantage to filing separate at the local level.

15. How do I know what city I live and/or work in?: A common misconception is that your mailing address or school district can determine the city in which you live or work. However, please refer to the City of Marysville Corporation Limits Map or call the City of Marysville at (937) 645-7350 to verify your city of residence.

16. I’m starting a business. What do I need to do about city taxes?

You will normally have to remit two types of city taxes: the net profits tax and (if you have employees) the employee withholding tax. The first is the tax due on profits of your business, whether your business is a sole proprietorship, corporation or partnership. Incidentally, all net profits earned by S-corporations are taxed at the corporate level. As such, the individual shareholders of S-corps are not taxed. All businesses, with the exception of sole proprietorships, file their city taxes using the Business Questionnaire.

Sole proprietorships file by reporting their Federal Schedule C income on the proprietor’s individual city return, if reporting tax to more than two cities; they must complete Schedule Y - Business allocation formula. Additional information is available in the return instructions.

To remit the second type of tax, the tax withheld from your employees’ wages, you will need to establish a withholding account with us. You do this by filing a Business Registration, which is a simple questionnaire. Employers are liable for all city withholding taxes that should have been withheld from their employee’s wages even if those taxes were not, in fact, withheld. Because of this obligation, you’ll want to make sure you call (937) 645-7350 to request a copy of the Business Registration form.

17. As an employer can I remit my W-2 information on magnetic media?: Yes, refer to the W3 instructions for details.

18. How can I make sure my employer is withholding the correct local tax from my wages?: If you earned your wages in Marysville, multiply your gross wage figure by 1.5% (.015). Whether hourly or salaried, gross wages are determined before any deductions or deferments (i.e., 401K deferrals). The result of this computation should equal the local tax that was withheld from your wages. If you find that the correct local tax is not being withheld, please contact your employer to have it corrected.

19. I’m self-employed but my business has not shown a profit. Am I required to file a return?: Yes, anyone conducting a business in Marysville must file an annual return and report the net profits or net losses of said business. The leasing of real or tangible property (i.e. income from rental property) that you own is considered a taxable business activity that must be reported.

20. I owe city taxes but I am unable to pay my full liability at the time my return is due, should I still file my return?: Yes, you should file your return by the due date whether or not you are able to pay the amount of tax that you owe. You will receive a bill for the unpaid taxes along with the late payment penalty and interest. You may call (937) 645-7350 to arrange for payment of the charges shown on the bill.

21. I’m a partner in a partnership and a Marysville resident. Do I owe Marysville tax on my income from the partnership?: A Marysville resident is taxed upon his/her share of all income earned by partnerships (wherever located) in which he/she is a partner.

22. What are the top 10 mistakes people make in filing a tax return?: 10. Failure to sign return or attach check.
9. Failure to attach of W-2’s.
8. Failure to use gross compensation, Box 5 or 18 on W-2.
7. Failure to file return for the year taxpayer moves in or out.
6. Failure to advise of address change.
5. Failure to mail return.
4. Failure to file estimates.
3. Failure to attach Schedules/Forms and statements.
2. Failure to claim final estimate made when after date on return, line 11.
1. Failure to allocate taxes paid when allocating income for "move in/move out."

23. Is there a tax credit for residents paying local taxes to another municipality of employment?: Effective January 1, 2005, Marysville eliminated the credit for tax paid to other cities. Therefore, residents working in another municipality must pay income taxes to their employment city and are no longer allowed a credit for the taxes paid to their employment city.

24. I work in Marysville and my employer withheld City tax, but I live in Columbus...how can I get a refund?: In Ohio, you have an income tax obligation to both your employment city and your resident city. Your employer is required by law to withhold your work place city tax and if you have "fully withheld", you have no filing requirement with your work place city. Therefore, if your employer’s office location is in Marysville but you worked all or part of your time outside Marysville, you would be due a refund of all or part of your Marysville tax which you can claim by filing an individual refund form for days out of the city. In this situation, the wages you claimed as having earned outside of Marysville would be subject to the "other municipality's" tax. An employer’s certification is required with all requests for a refund of tax withheld on wages claimed as having been earned outside of Marysville.

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Parks, Pool, & Other Facilities

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1. Where do I report damage/vandalism at park?: The City and its residents take pride in our parks and City facilities. Therefore, if you notice any broken playground equipment, restroom issues or vandalism please report them to Public Service by calling (937) 645-7350 or by email.

2. Where can I get a pool pass?

Pool passes may be purchased online or in person. Visit the Pool Rates & Passes page for more information.

3. How can I sign my kids up for swim lessons?: Visit the swim lessons page for more information about swim lessons.

4. Can I rent the Municipal Pool?: The pool may be rented for private parties. Rental times are from 8:00 pm to 10:00 pm on Tuesdays and Fridays only. Fees are based on residency of the applicant and the number of participants. For additional information, please visit the Pool Rental page.

5. What are the hours of operation for the splash pad?: The splash pad at Partners Park (125 E. Sixth St.) operates seasonally everyday from 10:00 am to 9:00 pm, unless maintenance is required.

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Planning

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1. How can I find out more about new development?: For more information on developments in the City of Marysville, please contact the City Planner at (937) 645-7361

2. Who can I call with a Fair Housing complaint?: For more information regarding Fair Housing, please call (937) 666-3431 if you live within the City of Marysville corporation limits.
If you reside outside the City of Marysville corporation limits but within Union County, please call (937) 645-3012.

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Police

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1. What time is curfew for children under the age of 12?: According to City Code 509.08 Curfew - No minor under the age of twelve years shall loiter, idle, wander, stroll or play in or upon the public streets, other public places, places of amusement and entertainment, vacant lots or other unsupervised places during the period from darkness to dawn; provided, however, that the provisions of this subsection do not apply to a minor accompanied by his parent, guardian or other adult person having the care of and custody of the minor, or where the minor is upon an emergency errand or legitimate business directed by his parent, guardian or other adult person having the care and custody of the minor.

2. What time is curfew for children 12 years of age and older, but under 18?: According to City Code 509.08 Curfew - No minor under the age of eighteen years shall loiter, idle, wander, stroll or play in or upon the public streets, other public places, places of amusement and entertainment, vacant lots or other unsupervised places, between the hours of 11:00 pm and 4:30 am of the following day, official Municipal time; provided, however, that the provisions of this subsection do not apply to a minor accompanied by his parent, guardian or other adult person having the care of and custody of the minor, or where the minor is upon an emergency errand or legitimate business directed by his parent, guardian or other adult person having the care and custody of the minor.

3. What number do I call in case of an emergency?: In a true emergency situation, call 9-1-1. For general information, please call our non-emergency number, (937) 645-7300.

4. Can I get a copy of a police incident or crash report?: Yes. You may search for and print your own copy by using the P2C portal. You may also obtain an incident or crash report, taken by the Marysville Division of Police, by contacting our Records Bureau at (937) 645-7300 Monday through Friday from 8:00 am to 5:00 pm, excluding holidays.

5. Do you offer fingerprint services for employment?

The Marysville Division of Police offers fingerprinting, including electronic submission for background checks through BCI&I and FBI. Reports/results are sent directly to employers or individuals. Services are only available to people who live or work within the City of Marysville. This service is available from 9:00 am to 4:30 pm, Monday through Friday (excluding holidays/observed holidays) at 1250 W. Fifth Street, Marysville. Appointments are necessary. NO WALK-INS WILL BE ACCEPTED. Individuals should bring a valid government-issued ID (Driver's license). The cost is $32 for BCI only, $34 for FBI only, and $56 for both BCI and FBI. Cash (in the exact amount), check/money order or credit card are all acceptable forms of payment. Individuals are encouraged to complete a Fingerprint Service Request Form prior to arriving at the Division of Police. This form MUST be completed by the requester prior to the fingerprint/background being performed. All appropriate 'Reason Fingerprinted' fields must be completed by the requester. Officers are not able to provide that information. Visit the Police Services page for additional information.

6. My neighbor's dog is barking, what can the police do?: Marysville City Code 505.09 - No person shall keep or harbor any dog within the Municipality which, by frequent and habitual barking, howling or yelping, creates unreasonably loud and disturbing noises of such character, intensity and duration as to disturb the peace, quiet and good order of the Municipality. Any person who shall allow any dog habitually to remain, be lodged or fed within any dwelling, building, yard or enclosure, which he occupies or owns, shall be considered as harboring such dog. On complaint made to the police of a dog owned or kept in the City, which by barking, biting, howling or in any way or manner disturbing the peace or quiet of any person, the police shall issue a notice of such complaint to the person owning, keeping or permitted such dog to be kept. No person so notified shall neglect to cause such dog to be forthwith placed under such control as will promote such peace and quiet.

7. Can a speaker be requested for a local citizen group meeting?: Yes. The Division of Police has officers and detectives who can speak on a variety of topics. To request a guest speaker for an upcoming event or meeting, contact the Community Services Bureau Sergeant at (937) 645-7300 or email pdcsb@marysvilleohio.org.

8. I'm locked out of my car. Can an officer help me get into it?: Yes, please contact our Communications Center at (937) 645-7300 and they can dispatch an officer to assist. Your wait time for an officer to respond may vary based on the volume of calls at the time of your request.

9. What are the age restrictions regarding children and car seats?: Children who are either or both categories of less than 4 years of age OR less than 40 pounds must be in a child restraint safety seat. Children less than 8 years of age, unless they have reached 4'9" in height must be in a booster seat. Children who are 8-15 years of age must use a seat belt. Please check the Ohio Revised Code Section 4511.81 for more information.

10. I received a speeding ticket. Can the police department tell me how much I have to pay?: No. If you received a speeding ticket from the Marysville Division of Police, call the Marysville Municipal Clerk of Court at (937) 644-9102, Monday through Friday between 8:00 am and 4:00 pm for details regarding your speeding ticket.

11. My electric is out. Can the police tell me when the power will come back on?: No. Contact your electric provider. DP&L (Dayton Power & Light): (877) 468-8243 or URE (Union Rural Electric): (800) 642-1826.

12. Am I required to obtain a solicitor's permit or license to sell items door to door?: Yes, anyone going door to door in a residential area soliciting funds for good or services (selling a product for profit) is required to obtain a solicitor's permit. Once you obtain the permit, you must conspicuously attach and exhibit the license on the outside of your clothing, and you must present the receipt, showing proof of purchase of the license, when asked. You may not solicit before 8:00 am or after 8:00 pm, or on any holiday as defined in the Ohio Revised Code Section 1.14. No permit is required for those soliciting for non-profit, charitable, or recognized religious organizations; as long as they are not compensated for the soliciting.

13. How much does a solicitor's permit cost, what do I need to bring, where do I fill out an application, etc?: For adults (those over 18 years of age) there is a $75 license fee. Additionally, you must bring a government issued ID with a photo. There is no charge for anyone requiring a permit who is under 18 years of age. Past soliciting activity and the business federal ID number is required on the application. Your fingerprints and photo will be obtained as part of the application process. You must complete the application at least five days prior to the date you wish to start soliciting. Any violation of this ordinance is a minor misdemeanor for the first violation and is a first degree misdemeanor for any subsequent violations.

14. When will my crash report be ready for release?: Officers have anywhere from one to five workdays to submit the initial crash report for public release.

15. When will my incident/crime report be ready for release?: For crime-related reports/incidents, there currently is no time limit on submitting the report for release. Once the report is submitted, the initial report may be available for release but any investigative documents may not be released until a "closed" or "inactive" status is placed on the case.

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Public Service

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1. I need to dig in my yard. How do I get my utilities marked?: State law requires anybody excavating to call Ohio Utility Protection Services (OUPS) at (800) 362-2764 or dial "811" for underground utility locations. Within 48 hours, OUPS will locate all underground utilities near the proposed work site to ensure you avoid them.

2. How do I report unsafe road conditions after work hours, weekends, or holidays?: Call the Police Dispatch at (937) 645-7300 and they will contact the on-call representative for the Streets Division.

3. Can I make an anonymous complaint?: You may contact the Public Service Department at (937) 645-7350 with an anonymous complaint, but please be specific of the address and problem.

4. How do I report that a manhole cover or storm drain cover is off?: You may report any sewer cover issues to the Public Service Department by calling (937) 645-7350 during normal working hours or contacting the Police Department at (937) 645-7300 at anytime.

5. Who cleans graffiti off the sidewalks, streets or park facilities?: You may report graffiti concerns by calling (937) 645-7350 or by email.

6. How do I report a guardrail problem?: You may report any guardrail issues to the Public Service Department by calling (937) 645-7350, Monday through Friday, 8:00 am - 5:00 pm or by email.

7. Will the City remove a tree from City right-of-way in front of my property?: Yes, the City will remove all dead, dying, diseased, or hazardous trees from the right of way. You may report this issue to the Public Service Department by calling (937) 645-7350, Monday through Friday, 8am to 5pm.

8. If a City right-of-way tree needs to be trimmed, what do I do?: You may report any trees of concern to the Public Service Department via email or by calling (937) 645-7350, Monday through Friday, 8am to 5pm.

9. How do I discard an appliance?: Appliances are picked up on your normal trash day. Please have item out by curb by 6 a.m. There is no charge for this service. If you would like to call and let us know when item will be out for pickup, please contact us by phone (937) 645-7350 or via email.

10. When does the City pick up loose leaves?: The leaf vaccum equipment operates from mid-October through the last week of December, weather permitting. Leaves must be bagged from January 1st through September 30th in paper biodegradable bags and set out at the curb on your normal trash day by 6:00 A.M. For more information, please read the "Yard Waste, Brush, & Leaf Collection" brochure.

11. How do I report missed refuse (trash) collection?: If you trash has erroneously not been collected, please call the Public Service Department at (937) 645-7350.

12. What time should I set out my refuse (trash) and recycling for collection?: Refuse and recycling should be set out by 6:00 a.m. on the day of collection or the evening prior to your pickup day.

13. Does the City collect loose grass?: No, loose grass must be bagged in bio-degradable, paper bags and set out at the curb by 6 am on your normal trash collection day.

14. What is the purpose of putting brine solution on the streets before a snow or ice storm?: The brine helps prevent snow or freezing rain from bonding to the pavement. The brine also aids in theremoval of hard snow or ice packs from forming during or after a snow/ice event.

15. Where should I park a vehicle during snow storms?: One of the main obstacles for equipment operators during snow plowing is parked vehicles. Once the snow begins, please remove your vehicle from the street or cul-de-sac until the roads are cleared will allow the operators to better do their job.

16. How do I report a damaged traffic sign?: You may report a damaged traffic sign to the Public Service Department by calling (937) 645-7350, Monday through Friday, 8am to 5pm.

17. Can trees be planted in the City right-of-way (public boulevard)?: A permit is required for planting trees within the City right-of-way due to potential safety hazards. Certain types of trees are also prohibited. For more information or clarification on the location of the right-of-way line, please contact planning and zoning department at (937) 645-7350.

18. Who do I contact to repair playground equipment in City parks?: You may report any park-related issues to the Public Service Department via email or by calling (937) 645-7350, Monday through Friday, 8am to 5pm.

19. Who do I contact regarding damages or vandalism in City parks?: You may report any park-related issues to the Public Service Department via email or by calling (937) 645-7350, Monday through Friday, 8am to 5pm.

20. How do I report a stopped up storm drain?: Public storm sewer issues are handled by the Stormwater Division. Please call (937) 645-7350 between 8:00 am - 5:00 pm, Monday through Friday to notify our staff and begin the process of evaluating the issue.

21. What are the regulations for signs within the right-of-way?: In no case shall the signs be placed on public property including but not limited to city parks, rights-of-way, street signs (including stop signs) or utility poles.

22. What is the flood elevation in my neighborhood?: Regulated flood elevations are established by mapping from the Federal Emergency Management Agency (FEMA). Copies of the FEMA Flood Maps are available from the Engineering Division. Please call us at (937) 645-1029 to obtain this information.

23. Who do I call if my sewer line is plugged or running slow?: Sometimes it is difficult to determine if a sanitary sewer backup is caused by a blockage on the City public sewer main (typically at the street) or the homeowner’s private sanitary lateral (the pipe connecting the house to the City main). If you are not sure, please contact the Wastewater Collection Unit at (937) 645-7344 to help determine the cause of the problem. There is no charge for this service.

The City will correct any problems in the City main. The homeowner is responsible for any blockages in the private sanitary lateral.

24. Who is responsible for removing dead animals?: Dead animals that are on the City streets or the portion of the highway (US 33) that is located within the City limits will be removed by the City. You can report the dead animal by email or by calling (937) 645-7350. Removal of animals that are located on private property are the responsibility of the property owner.

25. What is the flood elevation in my neighborhood?: Regulated flood elevations are established by mapping from the Federal Emergency Management Agency (FEMA). Copies of the FEMA Flood Maps are available from the Engineering Division. Please contact the Engineering Department at (937) 645-7350 to obtain this information.

26. How do I find out which streets are scheduled for repaving?: The public “Street Resurfacing Program” is handled jointly by our Streets Division and Engineering Department. Please call (937) 645-7350 between 8:00 am - 5:00 pm, Monday through Friday to obtain more information regarding the future repaving schedule.

27. Who can help me find my property lines so I can build a fence?: Residents should locate their property lines (delineated via property monuments at all property corners) prior to installing fences to avoid encroachments onto adjacent properties. The City cannot locate property corner monuments on private property but can provide any information currently on file for your property. If no pins are present, residents are encouraged to hire a licensed land surveyor to complete land surveys or locate property corners.

28. Where can I drain my swimming pool?: The City allows residents to drain pools into the storm sewer system if the pool water does not contain excessive chemicals that can damage downstream lakes and rivers. Water chemicals should be balanced (with the chlorine content below 1ppm) before draining into the storm sewer system. The flow of water should be controlled to prevent damage or flooding to nearby properties.

29. Where can I get a copy of property plats or easements for my property?: Property plats, deeds and easements are recorded with Union County Recorder’s Office. You may consult their website to potentially find the information you are looking for.

30. Who do I contact regarding sight distance (i.e. roadway visibility) issues?: A sight distance issue occurs when a visual obstruction (i.e. tree, sign, hill, etc.) is located at or near a street intersection. To report a sight distance issue, please contact the Engineering Department at (937) 645-7350.

31. How do I apply for a right-of-way permit?: Private utility companies installing new utilities or maintaining existing utilities within the public right-of-way need to apply for a Right-of-Way Permit. A scaled drawing showing the locations of facilities and proposed improvement must be submitted with the application. The drawings must show dimensions to adjacent landmarks such as the road edge or right-of-way. Please contact the Engineering Department for more information regarding this topic at (937) 645-7350.

32. What can be done to alleviate drainage problems caused by my neighbor’s downspouts?: Sump pump discharge and drainage should drain either into the roadway curb and gutter or directly into the storm sewer. The City has instituted a Stormwater Lateral Program which provides existing properties with a location for direct connection to the storm sewer. Note: Sump pumps and storm water may not be connected to the sanitary sewer system.

33. What can be done to fix troublesome areas that flood regularly?: First, check to see if the adjacent inlet (i.e. catch basin, curb inlet, culvert, etc.) is blocked. If you are unable to clear the debris, please contact the Street Maintenance Division at (937) 645-7350. If there is a larger problem, please contact the Engineering Department at (937) 645-7350 to better determine the cause of this issue.

34. How do I have street signs removed, replaced or installed on my street?: To request a new traffic control sign or changes to traffic control signs, residents must send a written request to the City Engineer describing the requested signage and actions. The Engineering Department will then analyze the situation and determine the next step.

35. Who can I talk to regarding drainage issues?: Residents should call (937) 645-7350 regarding drainage issues within public property, private property, streets, parks or water bodies.

36. How do I determine if sewer or water connection charges are due?: Sewer and water connection charges apply to new structures constructed on vacant property that connect to the public utility system. Connection charges are also applied to existing homes that are converted from a private well or septic system onto the City Utility system.

Please contact the Engineering Department via email or at (937) 645-7350 to determine the exact amount for connection to the public utility system.

37. Does the City have their own specifications?: Please refer to the Resources portion of the website for all applicable design standards and specifications.

38. Who is responsible for repairs to the public sidewalk?: Sidewalks adjacent to private property and/or along a public street in Marysville are the responsibility of the property owner.

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Security Camera Registration Program

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1. Why should I participate?: To provide video to law enforcement to help apprehend criminals.

2. How often will I be contacted?: You will only be contacted if it is believed your system might help with an investigation.

3. Who will have access to my information?: Only Marysville Police Division personnel will have access to your personal information.

4. Do I have to provide footage if contacted?: It is voluntary to provide footage. You are not obligated to provide anything.

5. What if my system is down at the time of the incident?: No one would ever be held liable for lack of footage.

6. Will the Police Division's personnel directly access my camera system?: No, you will be contacted by Marysville Police Division personnel and asked to provide video.

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Sidewalk & Curb Improvement Program

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1. Why did the City begin the Sidewalk & Curb Program?: Sidewalks are a very important means of travel for our residents, especially children and senior citizens. The City began this program in order to accomplish four primary goals:
Improve defective sidewalks and ensure that walkways remain safe for all residents
Provide a low-cost and convenient sidewalk/curb repair option to Marysville Property owners
Give residents the opportunity to add sidewalks and curb to neighborhoods where they currently do not exist
Maintain and increase property values throughout the City.

2. I thought the City maintained the sidewalks. Why is it my responsibility?: Property owners are responsible for the maintenance, repair, and replacement of sidewalks and curbs adjacent to their property (ORC 729.01). Cities throughout Ohio may handle sidewalk maintenance differently.

3. Who do I contact for more information?: Please contact the City’s Engineering Division at (937) 645-7350. Program guidelines/application may be found on the Sidewalk & Curb Improvement Program page or at the Engineering Division offices at 209 S. Main Street.

4. What happens if I don’t repair my sidewalk?: Code enforcement may issue notices to those who have not participated in the program or have not completed their sidewalk repair independently. However, the goal of this project is not code enforcement, but to eliminate hazardous sidewalks and provide property owners a means to correct the hazard.

5. Can I use the money from this program to improve sidewalks that are located in my back yard, side yard or which go to my front door?: No, the intent of this program is to improve sidewalks located within the public right-of-way and along public streets. Other sidewalks on a property are solely the responsibility of the property owner to improve and pay for.

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Street, Sanitation, & Stormwater

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1. Who do I report a pothole to?: Potholes in public streets can be reported by contacting Public Service at publicservice@marysvilleohio.org or (937) 645-7350. If the potholes are located on private streets or drives or in private parking lots, the repairs are the responsibility of the property owner.

2. Who do I let know that a street light is out?: Street Light outages or street light issues can be reported by contacting Public Service at publicservice@marysvilleohio.org or (937) 645-7350. When contacting the City, please provide the following information (if possible):
The street address closest to pole
Your phone number
The pole number located on the street side of the pole. Please do not stop on city streets, freeway, or busy intersections as City crews can obtain pole numbers if you do not feel comfortable determining the number.
Let us know if the light is completely out, cycling on and off, constantly on or if there are other issues such as a broken globe.

3. Who do I contact to report a traffic light that does not change /or is not working?: Traffic light maintenance is handled by the City of Marysville. You can report issues with traffic lights by contacting Public Service at publicservice@marysvilleohio.org or (937) 645-7350. If the outage is creating a safety issue and it is not regular business hours or on a weekend, please call the Police Department at (937) 645-7300.

4. Who is responsible for removing dead animals?: Dead animals that are on the City streets or the portion of the highway (US 33) that is located within the City limits will be removed by the City. You can report the dead animal by email or by calling (937) 645-7350. Removal of animals that are located on private property are the responsibility of the property owner.

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Trash & Recycling

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1. Can I get a new/extra recycle toter?: Yes, the City's 3rd Party Refuse Collection Contractor provides up to three recycling toters to all residents at no charge. You can get replacement or extra toters by contacting Public Service at publicservice@marysvilleohio.org or (937) 645-7350 option 2.

2. How do I get rid of a couch, TV, stove, refrigerator, paint, oil…etc?

Since the City of Marysville has unlimited bulk trash service, anyone currently paying for trash service through the City is able to put out bulk (large) items on their normal trash collection day. Any items that contain Freon or other hazardous waste such as oil and paints will not be picked up and will need to be disposed of by the homeowners.

Bulk Item Guidelines

3. My trash/yard waste/branches/ recycling did not get picked up. Who do I contact to get it picked up?: Please call Public Service at (937) 645-7350 so we can rectify the situation.

4. Can I get a new/extra trash toter?: To request a replacement trash toter, please contact Public Service at publicservice@marysvilleohio.org or (937) 645-7350 option #2.
The rental fee for additional trash toters is $3.40 per month and is put on your monthly City of Marysville utility bill. To request an additional toter, please contact Public Service at publicservice@marysvilleohio.org or (937) 645-7350 option #2.

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Urban Forestry

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1. Who owns trees in the tree lawn?

In most circumstances, trees between the sidewalk and the curb are publicly owned, and thus managed by the City.

Generally speaking, the tree lawn is considered part of the right-of-way area that extends from the sidewalk on one side of the road to the sidewalk on the other side of the road. As such, the City is required, by state law, to ensure that these areas are maintained in a manner that protects vehicles and pedestrians within. The most effective way of making sure street trees are safe and cost effective over their lives, is for the City to take on the bulk of their maintenance needs.

2. Who is responsible for managing street trees?: In short, the City is responsible for planting, pruning, removal, and stump grinding. However, we do ask that residents and business owners partner with us by performing any yearly maintenance activities needed, such as mulching and pruning of small limbs over the sidewalk.

3. Can I remove a street tree myself?: Any removals performed to street trees must be approved by the Urban Forester prior to any work being done, including those performed by a contractor. A replacement tree, also approved by the Urban Forester, must be planted within 12 months of removal.

4. Can I prune a street tree myself?: Residents and businesses are permitted to prune limbs under 1" in diameter if they are impacting pedestrian traffic over the sidewalk area. Pruning for any other reason or of branches larger than 1" in diameter must be approved by the Urban Forester in writing before any work begins.

5. Can I plant a street tree myself or hire a contractor to do it?

Absolutely! The last thing we want to do is to impede the planting of more trees in Marysville.

However, in order to ensure that the tree and location you select lines up with city goals and ordinances, you are required to receive written permission from the Urban Forester before proceeding. We will partner with you to make sure the process goes smoothly.

6. Can I request that the City plant a tree in front of my house?: The Urban Forester maintains a list of property owners who would like to have a tree planted in the right-of-way near their house or business. However, currently we are directing resources towards replacing removed trees instead of planting new ones. For more information or to be added to the list, please contact the Urban Forester at (937) 645-7379.

7. Can I help select the species of tree that will be planted in front of my property?: It depends. Tree species is carefully selected for each site based on many different parameters and constraints. Sometimes, there are many different trees that could potentially be planted at a given location, and sometimes there are very few. If you would like to be involved in the selection process, please contact the Urban Forester at (937) 645-7379 for more Information.

8. I just built a new house in Marysville. What do I need to know about street trees?

For new residential builds, city ordinances generally require one street tree to be planted every 40’ - 50’ along the road, including the sides of corner lots.

If you are using a builder in a large development, the City already coordinates with their contractors to ensure that trees are planted according to city guidelines and requirements. The builder/landscape contractor is required to warrant the tree for one year after planting. Following this time, the City will take over the maintenance of the tree(s).

If you are using a custom builder or are building on an individual lot, you are required to ensure that street trees are planted before you are given an Occupancy Permit by the City Zoning department. You must follow all city ordinances related to street trees, and it is recommended that you first contact the Urban Forester to help you through the process. If you use a contractor to plant, they are generally required to warrant the tree for one year after planting and would be responsible for replacement withing that time frame. After the warranty period expires, the City will take over the maintenance of the tree(s).

In either case, we encourage you to reach out to the Urban Forester at (937) 645-7379 if you have any questions about the process of planting, or about a tree that has already been planted. We are here to simplify the process as much as possible.

9. How do I report street tree storm damage or other hazardous condition?

If anyone is hurt or injured, please call 911 immediately.

If you have any other immediate concern for public safety, please call the Marysville Division of Police at (937) 645-7300.

All other concerns, inquiries, or requests for service should be directed to the Urban Forester at (937) 645-7350.

10. Can the Urban Forester answer questions about trees on my own property?

Yes, although there are some limits. Since a holistic Urban Forestry program involves helping to establish tree canopy in the entire city, on both public and private land, we are more than happy to answer questions about trees on your own property when time allows.

Note: We cannot provide legal advice, settle disputes between neighbors, or make judgments or determinations about the safety of private trees. If you need help in this manner, please contact the Ohio Chapter ISA or use their Find an Arborist tool.

11. What trees are approved for planting in City right-of-ways?: The Planning Commission maintains an Approved Street Tree List, modified and updated periodically by the Urban Forester. At the end of this document there is a list of unapproved trees. Trees on the unapproved list are there for a variety of reasons, some permanently and some temporarily.

12. How does the City decide that a street tree should be removed?

In order to maintain an economically sustainable program, we must preserve existing street trees whenever possible. Although mitigation through pruning or other techniques is always preferable, the Urban Forester may determine that a street tree needs removed if the tree:

has any identified condition, disease or defect that is expected to create a hazard for those using the right-of-way area or adjacent properties.
is diseased or infected by a pest that is likely to spread to other trees or plants.
is considered invasive or otherwise destructive to the surrounding environment.
was planted in an inappropriate site and is actively causing conflicts with other infrastructure such as sidewalks, overhead primary electric lines, etc.
or, is in conflict with approved plans for renovation, development or other construction activities.

In all cases, a tree will not be removed if there is an available mitigation option such as pruning, root pruning, or other treatment.

13. Tree roots are lifting my sidewalk, can the City remove the tree and fix the sidewalk?: While the City does not currently repair or replace sidewalk panels due to lifting by tree roots, we do provide a cost-sharing option to residents through our Sidewalk & Curb Improvement Program. If tree roots are the suspected cause, residents and business owners are encouraged to contact the Urban Forester for a pre-work inspection. If it can be determined ahead of construction that the tree will need to be removed, the City will arrange and cover the cost of the removal. However, in most circumstances, the Urban Forester will recommend that the tree remain in place until excavation is complete, and the damaged tree roots are exposed. The Urban Forester will then make a determination as to whether or not the tree is safe to leave in place.

14. Tree roots are infiltrating my sewer or drain lines, what can be done?: In most circumstances, tree roots infiltrating buried pipes are a symptom of a failed or worn out system. Pipes with failed joints, cracks, or other openings leak nutrient-rich water, inviting tree roots to enter. When a pipe is properly sealed and does not leak, a tree root has no way to enter the interior of the system. Generally speaking, tree removals for this reason will not be authorized, however, property owners experiencing these issues are encouraged to contact the Urban Forester for an assessment before moving forward. We may be able to help you navigate options for mitigation instead of complete line replacement.

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Utilities

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1. I purchased a home in the Marysville area, how do I get utilities established in my name?: Contact the Utility Billing office at (937) 645-7350 Option 1 or email utilities@marysvilleohio.org with the following information: Name(s) on the deed, property address, billing address, phone number, email address, date for services to start, and number of individuals living on the property.

2. I signed a rental agreement in the Marysville area, how do I establish utilities in my name?: Deposits are required for any tenant occupied residential properties. A Contract for City Utility Services must be completed and signed by both the property owner and all residents on the lease. A $150.00 deposit is required to be paid by cash, money order or credit card before services will be initiated. Personal and business checks will not be accepted as payment of a deposit.

3. I'm moving, how do I end utility services?: Contact the Utility Billing office at (937) 645-7350 Option 1 or email utilities@marysvilleohio.org with the following information: Utility account number (or property address), name on the utility account, date to end services, and forwarding address for final billing.

4. What services are included on my utility bill?: City of Marysville residents typically receive bills that include water, sewer, refuse, yard waste, and stormwater services. Tenants are not charged for stormwater service, but will receive bills for all other services. County residents are charged for water and sewer services if tapped into City water/sewer lines.

5. When is my utility bill due?: Utility bills are due on the last business day of every month.

6. What happens if I can't pay my bill by the due date?: Payments that are not received by the due date are assessed a 5% late payment fee. Additionally, a delinquent notice will be issued with a delinquent due date noted. Any bills not paid by the delinquent due date are subject to the disconnection of services.

7. Do you offer automatic bill payment?: Yes, we offer automatic bill payments via ACH withdrawals from a checking or savings account. Please complete the Application for Automatic Withdrawal from and return to the Utility Billing Office along with a voided check or letter from your financial institution with the bank's ABA routing number and confirmation of your account number. The first month will be a test month and if successful the following months will be automatically deducted.

8. Can I receive my bill electronically?: Monthly bills can be received by email, paper, or both. Emailed bills can be requested through the online bill payment portal, by contacting the Utility Billing office at (937) 645-7350 Option 1, or by an email request to utilities@marysvilleohio.org.

9. Do you provide discounts for outdoor watering of grass and plants?: We offer a credit for sewer usage for any water used outdoors if your home does not have a secondary meter. The credit is based on our average sewer usage per month or for new homeowners a credit is granted based on the number of residents living in the home. A credit will be issued for a maximum of 3 consecutive months of outdoor water usage. An Outdoor Watering Application must be completed and submitted to the Utility Billing Office (209 S. Main St.) to receive the credit.

10. What is the cost for refuse collection?: Refuse collection is contracted with a third-party vendor. Fees for refuse collection are determined by the City's contract with the external vendor. For details regarding refuse collection, visit the Refuse Collection and Recycling page.

11. Do you offer any discounts for senior citizens?: There are no senior discounts for water, sewer, yard waste or stormwater charges; however, there is a discount offered on refuse collection for seniors over the age of 65 who complete an Application for Senior Discount and provide proof of age.

12. How do I pay my bill online?: Visit the Bill Pay page. Instructions are provided on how to set up a user profile. The first step is to establish a username and password and then link your utility account to your newly created profile. Your utility account number and customer ID (necessary to create a profile) are shown at the top of your monthly utility billing statement.

13. Why did I receive a bill when I haven't used any water?: There is a minimum billing amount for water and sewer services. Minimum bills will be issued for water and sewer services regardless of usage. Stormwater charges will continue to be charged monthly.

14. Who do I call to have my water turned off for plumbing repairs?: Contact the Utility Billing office at (937) 645-7350 Option 1 to schedule a shut off for repairs. 24 hour notice is required for a shut off for repairs unless it is an emergency situation. If the water is off for less than 72 hours, there will be no fee charged for this service.

15. My water was shut off due to delinquency, how do I get it turned back on?: Please call the Utilities office at (937) 645-7350 Option 1 Monday through Friday between the hours of 8:00 am and 5:00 pm. There is a $25.00 reconnection fee charged to reconnect services that have been shut off. Water service can be restored to a property once the delinquent balance and reconnection fee has been paid in full with guaranteed funds (example: cash, money order, etc.). No personal or business checks.

16. What part of the water line is my responsibility?: The City is responsible for all water lines from the street up to the curb stop located in front of each property. Water lines from the curb stop to a residence or commercial building are the responsibility of the property owner.

17. Who do I call in an emergency to have my water turned off?: Monday through Friday between 8:00 am and 5:00 pm, please call (937) 645-7350 Option 1. After regular business hours and holidays, please call (937) 645-7384. The Division of Water has personnel on call at all times to respond to emergency situations.

18. I have a question about my water bill, who do I call?: The Utility Department's Customer Service area is open Monday through Friday from 8:00 am to 5:00 pm to answer any billing questions. You may contact us in person at 209 S. Main St., by phone at (937) 645-7350 Option 1, or via email at utilities@marysvilleohio.org.

19. I didn't receive my utility bill this month, can I get a copy?: Copies of bills are available through the online portal with an established user account. If you do not have access to the portal, please call (937) 645-7350 Option 1 to request a copy of your bill.

20. I can't afford to pay my bill this month, do you offer payment plans?

We do not offer payment plans. If you are having trouble paying your utility bill, there are community resources available for assistance at the following organizations:

Bridges/Community Action (937) 642-4986
The Hope Center (937) 303-4209
Salvation Army (937) 738-7618
Union County Veterans Services (937) 642-7956

21. When is my trash pickup day?: Marysville is divided into regions for weekly refuse pickups. Please refer to our interactive map to determine the day of the week for your regular pickup.

22. How can I get a secondary meter?

The City of Marysville offers secondary meters to customers who want to have their outside water usage (watering lawns and gardens, washing vehicles, etc.) monitored for the sole purpose of receiving a sewer credit for that usage. To request a secondary meter, please follow the procedures listed below.

Customers wishing to have a secondary meter installed will need to complete the Application for Secondary Meter for Outside Usage form and drop it off at the Utility Billing office, 209 S. Main St. The application will be reviewed and upon approval, the customer will need to purchase a meter from the City at the current cost. Payment must be made to the City before the meter will be issued.

Once the payment is received, the City will schedule an appointment with the customer/plumber to have the meter installed. All material must meet the City of Marysville Standard Specifications.

Once installed, the secondary meter will be added to the customer's account. This will keep track of the outside water usage.

Anyone caught tampering with this meter or making any attempts to utilize this meter or its appurtenances in any way that it was not intended, is subject to the loss of privileges of the secondary meter and penalties.

23. What is the stormwater fee showing on my bill?: A stormwater drainage fee is collected on every developed lot or parcel of land located within the City and is used to repair and maintain the City's stormwater system. Fees are based on Equivalent Runoff Units (ERUs) for impenetrable areas on the property. Each residential lot/parcel is charged one (1) ERU per month for stormwater service. Commercial and industrial properties have the ERU amount calculated based on the square footage of impervious space on the lot/parcel.

24. Why am I being charged for yard waste when I don't have a yard?

The fee that is designated as yard waste on your bill is a sanitation fee which is used to offset the City's cost of collecting yard waste, brush, and fall leaf cleanup. Additionally, the fee is utilized to maintain the City's surroundings including street sweeping and the servicing of the equipment performing these tasks.

Yard Waste, Brush, and Leaf Collection

25. How can I find out if I have a water leak in my home?

Even the smallest leak in your water system can cause the loss of thousands of gallons of water each month. The faster you can identify the source of a leak, the faster it can be fixed.

Detecting Water Leaks in Your Home

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Wastewater

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1. What if I have sewer odor in my house?

The most likely cause for odor issues include:

A failed wax ring under the toilet
A dry trap under the sink or tub or
There may be a broken pipe in a wall or under the home.

Run fresh water in all sinks to fill traps inside the house. Be sure to investigate any floor drains that may have not been used in which the trap has dried up. Be sure to check the toilet and make sure it is firmly attached to the floor. The wax ring round the toilet may be compromised. If this does not work, call the Division of Wastewater at (937) 645-7344. A City employee will check to see if any issues are involved with the City sewer. If no problems with the City sewer are detected, the homeowner should call a plumber. It is our recommendation that any odor issues should be remedied immediately as sewer gas may be harmful.

2. Who do I call after hours for a sewer back-up?: If you have a sewer back-up in the evening, on the weekend or on a holiday, please call (937) 645-7344.

3. How can I prevent wastewater from backing into my home?: A backwater valve can be installed in existing homes and is required under certain instances in newly built homes. Please refer to the section on Backwater Valves to determine if this device may help your problem.

4. Who do I call if my sewer line is plugged or running slow?

Sometimes it is difficult to determine if a sanitary sewer backup is caused by a blockage on the City public sewer main (typically at the street) or the homeowner’s private sanitary lateral (the pipe connecting the house to the City main). If you are not sure, please contact the Wastewater Collection Unit at (937) 645-7344 to help determine the cause of the problem. There is no charge for this service.

The City will correct any problems in the City main. The homeowner is responsible for any blockages in the private sanitary lateral.

5. Who do I contact if a manhole is overflowing?: If you see a manhole overflowing, please call (937) 645-7344. This number is staffed seven (7) days a week and 24 hours per day.

6. Why is there a manhole in my yard?: The manhole in your yard is an access point for the sanitary sewer and cannot be moved. The manhole is located within the public right-of-way or in a permanent easement and cannot be covered or hidden. This sewer access must be available to City personnel for maintenance purposes.

7. Where does the sanitary sewer (wastewater) go?: The City of Marysville operates the Marysville Water Reclamation Facility on Beecher Gamble Road. Wastewater from the City and other parts of Union County is treated at the facility under a permit from the Ohio Environmental Protection Agency and discharged into Mill Creek.

8. Are tours of the Water Reclamation Facility available?: Tours for interested groups or individuals can be scheduled by contacting the Marysville Water Reclamation Facility at (937) 645-7344.

9. Is there anything I can do to help?

Placing the following substances within your plumbing drains can be difficult for our treatment plant to remove and may limit its treatment ability resulting in potential damage to the environment:

Bug killer, paint thinner and other chemicals
Do not pour any motor oil or like substances down the drain

The following can potentially cause backups into your home:

Cooking grease being poured down the drain
Any item that could lodge in the drain pipe or sewer should not be placed in the drain
Therefore, it is not recommended to plant trees over your private sanitary lateral connection to the sewer main. Tree roots can enter the sanitary sewer lateral and block this sewer
Per Ohio EPA standards, downspouts, sump pumps or other devices may not be connected to the sanitary sewer

A backwater valve may be installed if you experience backups into your home. This backwater valve will prevent wastewater from the main from entering your private service lateral.

10. I am building a new structure. How can I determine my System Capacity Charges (Tap Fee)?: Sewer Capacity Fees shall be assessed for sanitary service based on the water meter sizes as stated in City Ordinance 925.02.

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Water

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1. What if I have an emergency after the utility office is closed?: Normal business hours are 8:00 am until 5:00 pm, Monday - Friday. Should a water related emergency occur during those hours, call the Utility Office at (937) 645-7350. Should a water related emergency occur during the evening, weekends, or holidays, call (937) 645-7384. The Division of Water has personnel on call at all times to respond to your emergency.

2. Why do I need a backflow preventer?: Backflow prevention devices are required by the Ohio Environmental Protection Agency (OEPA) and reiterated by City Ordinance in order to protect the city's distribution system from cross contamination sources that could occur downstream of the water meter. All commercial/industrial water users and properties with irrigation systems are required to have a proper backflow prevention device installed on their service lines. The City has contracted with BSI Online to assist with State required cross-connection/backflow tracking regulations. For additional information including contact information please visit the Backflow page.

3. What is the box attached to the side of my house?: The Division of Water maintains one small electronic box that is attached to the side of your residence for the purpose of obtaining water meter readings. This unit is called a remote transmitting unit (RTU). The RTU allows us to obtain your water meter reading without having to go inside your home.

4. Where is the main shut off valve for my water service?: Typically the shut off valve or curb stop box is located in the tree lawn (the green space between the curb and sidewalk in front of your residence). Other locations include: in the sidewalk; just behind the sidewalk; in the drive approach; or in the driveway. The shut off valve box has a 4-inch diameter steel lid with a hexagonal-sided bolt in it. It is important to keep your curb box exposed for access purposes.

5. Where is my main water valve in case I need to turn my water off?: Usually the main water valve is located where the water supply pipe enters the structure. The location varies but is normally in the basement, a utility room, or crawl space. Locating and marking the main water valve will enable you to find and close it quickly should a water leak occur.

6. Where is my water meter located?: The water meter is usually located in the basement of the home. If the home does not have a basement, the meter may be in a heated crawl space, utility room, or garage. Some water meters are in meter pits that are located outside the home. Meter pits are typically within a found in the utility easement.

7. Does my water contain fluoride?: Yes, fluoride is added at our water treatment facility. We try to maintain an average fluoride concentration recommended to protect against tooth decay (between 0.9 mg/L and 1.1 mg/L).

8. When is the best time to water my lawn?: The best time to water grass is first thing in the morning. The air temperature is cooler, so less water evaporates. Also, the grass and other plantings can use the water to help withstand the hotter temperatures later in the day.

9. Who should I call if I have questions regarding backflow prevention?

BSI Online is the primary point of contact for backflow prevention.

Testing Company Support
- Phone: (800) 414-4990
- Email: bsionline@backflow.com
Water Customer Support
- Phone: (888) 966-6050
- Email: support@backflow.com

10. Who should I call if I have questions regarding water quality?: Call the Marysville Water Treatment Plant at (937) 645-7384 anytime.

11. Who should I call if I have questions regarding water pressure?: Call the City of Marysville at (937) 645-7350 during normal business hours or call the Water Treatment Plant at (937) 645-7384 anytime.

12. Who should I call if I have questions regarding my water bill?: Call the Utility Office at (937) 645-7350 during normal business hours which are 8:00 am - 5:00 pm.

13. Where does the City of Marysville get its drinking water?: Drinking water in Marysville comes from Mill Creek (via the recently constructed reservoir on Raymond Road) and high capacity groundwater wells that are approximately 200' deep.

14. Why and how often does the City flush the fire hydrants?: The City flushes fire hydrants every spring and autumn to get rid of and prevent the build up mineral constituents within our drinking water. "Spot flushing" is done the end of every month.

15. I am building a new structure. How can I determine my System Capacity Charges (Tap Fee)?: Water Capacity Fees shall be assessed for water service based on the water meter sizes as stated in City Ordinance 925.02.

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Zoning

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1. When do I need a Zoning Permit?: In general, Zoning Permits are required for decks, room additions, sheds, swimming pools and fences. If you have a question on whether a zoning permit is required for your project, what the zoning fees are or what is required to be submitted to obtain a zoning permit please call (937) 645-7350.
Zoning Permits

2. When do I need to get a Sign Permit?: Any permanent sign that is erected, placed, moved or altered is required to obtain a Sign Permit in accordance with the City’s sign code. Permits are also required for certain temporary signs.
Sign Permits

3. Do I need zoning approval for my new business?: Yes, buildings or other structures shall not be changed in use without obtaining a Zoning Permit approved by the City.

4. How is my property zoned?: You can access the current City Zoning Map on our web site. If you have any questions regarding the current zoning of a property, you can also call the call (937) 645-7350.

5. Can I operate a business from my residence?: Home occupations in the residential zoning districts in the City of Marysville require a conditional use permit approval from the Planning Commission. There is a $250 application fee to apply for the Conditional Use Permit and a deadline for the Planning Commission meetings.

6. What are the regulations for installing/constructing a fence?

In general, approved fence and wall materials include stone, brick, wood, chain-link, and iron. Synthetic products or other material as approved by the City Manager may also be used. The smooth finished side of the fence or wall shall be the side of the fence that faces outward from the yard being fenced. All of the framing or support members shall face inward of the yard being fenced. No fence shall be erected to a height exceeding six feet. Fences may be placed on the side or rear property line, but may not be placed closer to the street than the front of the main building.

Decorative fences may be constructed of any material except barbed wire, razor barb, woven or chain-link. Decorative fences may be erected to a maximum height of six feet. However, when placed closer to the street than the front of the main building on any lot, the maximum height of the fence shall be three feet, and shall not be sight obscuring. For corner lots, when decorative fences are constructed in a triangle formed by measuring thirty feet along each street right-of-way line, the maximum height shall be two feet, six inches above the grade. Decorative fences may be placed on the side or rear property line and may not be placed closer to the street or road than the street or road right-of-way line.

A Zoning Permit is required for any fence constructed.

7. What are the requirements for expanding/modifying my driveway?: A driveway can be expanded to be no closer than three (3) feet of side property lines, with a permit.
Zoning Permit

8. How do I get setback and zoning information for my property?: Please contact (937) 645-7350 for detailed information pertaining to your property.

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